Support

When you choose Clarity, superior service and support are part of the package. With Clarity, you're not just buying great service, you're forging a relationship. A relationship where your voice will be heard, your ideas will be met with action, and your concerns or questions will receive timely support.

24-Hour Help Line
Training In-Services
Online Help System
User Group Events
Bi-Monthly Newsletter
Monthly Tips & Tricks

24-Hour Help Line

Call the 24-Hour Help Line at (877) 285-7944. If a Visonex representative is unable to answer, leave your contact information and a brief description of the issue. Your message will go out to the phones and pagers of Visonex support staff immediately. You will receive a timely response.

Training In-Services

Not only does Visonex provide training when Clarity is first launched at your clinic…we’ll deliver training in-services whenever you need. The in-service can be tailored to cover specific topics.

Online Help System

A comprehensive collection of help resources—including guides, frequently asked questions, and video tutorials—is available inside the Clarity application

User Group Events

At our user group events, clients get a behind-the-scenes look at how Clarity is developed, a sneak preview of future functionality, and training and suggestions for using all that Clarity has to offer. In addition, attendees are invited to share their ideas, ask questions, and make requests. The user group meeting provides an excellent opportunity to network with colleagues too.

Bi-Monthly Newsletter

“The Vision: A Newsletter from Visonex to the Clarity Community” is another way we keep in touch and support clients. Turn to the newsletter for articles about health care and information technology, tools you can use, and ideas from your colleagues.

Monthly Tips and Tricks

Get insider hints and information that will help you make the most of Clarity.