Support Services
Overcoming EMR Challenges
EMR systems are often underutilized because of several common challenges.
Visonex simplifies the complex process of implementing and using an EMR system. Our deployment support and ongoing IT and service support help you overcome EMR challenges and experience the benefits of Clarity™ by Visonex.
- Intuitive user interfaces and functionality
- Consistent support to keep up with industry and regulatory changes
- Ongoing training to make the most of your efforts
Taking a Partnership Approach
The Visonex approach to support manages your challenges by successfully providing daily real-time support, proactive education, and consistent preventative support. It’s a partnership approach, which means your voice will be heard, your ideas will be met with action, and your questions will be answered with timely support.
24-hour Help Line
No matter what time of day it is, just call our 24-hour help line to reach a Visonex team member. Your message will go out to the phones and pagers of Visonex support staff immediately. You will receive a timely response and personal service.
Ongoing Training and Scheduled Support Calls
Not only does Visonex provide training when Clarity is first launched at your clinic, we’ll deliver ongoing training and scheduled support call whenever you need. The training sessions can be tailored to cover specific topics and scheduled at your convenience.
Online Help System
A comprehensive collection of help resources—including guides, frequently asked questions, and video tutorials—is available inside the Clarity application.
Educational Events
Visonex Webinars and events offer clients training to take advantage of all that Clarity has to offer. In addition, these events help clients share their ideas, ask questions, and share solutions.
“In my 20 years of dialysis experience, I have never worked with a company as responsive to client needs as Visonex.”
— Janine Diebel, Administrator
Munson Dialysis Center, MI